Water Leaks & Plumbing

 

Hot Water

Please follow the below steps to access your hot water isolation valve.

IMPORTANT: Residents from D Block, E Block, G Block or H Block are unable to access hot water isolation valves independently and must contact (07) 3062 8338 to arrange access to the isolation valve.

A Block Units

  1. Locate the hot water service cupboard. This is located outside of our unit in the hallway (see photo).

  2. Open the cupboard

  3. Locate the lever for your unit.

  4. Pull the locking ring out and whilst holding the locking ring out turn the shutoff valve clockwise until it closes off.

Your hot water should now be off.

B Block & C Block Units

  1. Locate the fire cupboard near your unit in the hallway outside your door.  (See Image).

  2. Open the cupboard

  3. Locate the lever for your unit.

  4. Pull the locking ring out and whilst holding the locking ring out turn the shutoff valve clockwise until it closes off.

Cold Water

To turn the cold water off - Locate the hatch (a square panel 300x300mm) within your unit; this may be in any of the below locations:

  • Ceiling in your bathroom.

  • Ceiling or wall in your laundry or linen cupboard.

  • Wall in the kitchen

  1. Undo the hatch and remove the flat panel piece.

  2. With a torch locate the cold-water tap, which could be a conventional tap or a quarter turn lever and turn it off accordingly.

If for any reason you try the above steps and you are unable to turn off your water, you will need to contact a plumber to assist you or check your General Tenancy Agreement for your Managing Agents preferred Plumber, for emergencies only.

A Block Hot Water Cupboard